What does the term 'First call' refer to in funeral practice?

The term 'First call' in funeral practice specifically refers to the notification of death received by the funeral establishment. This is a critical moment in the funeral service process, as it marks the point at which the funeral director becomes informed of a death that requires their attention and services.

Upon receiving the first call, funeral directors typically gather essential information about the deceased, including details such as the time and place of death, as well as the identity of the deceased's next of kin. This information serves as the foundation for initiating the necessary steps that follow, such as making arrangements for transportation of the body and discussing the family's needs and wishes for the funeral service.

Understanding this term is vital for funeral directors, as it highlights the beginning of their professional involvement with the family and the deceased, setting the stage for all subsequent activities in the funeral planning process.